Amazon Vitual Customer Service Role

Amazon offers a variety of products and services through its online marketplace and content distribution platform, including online retail, cloud computing services, consumer electronics, e-book sales, and digital media downloads. Amazon’s goal is to make changes that have a positive impact on society at large. This includes using its position as one of the biggest companies in the world to help reduce poverty worldwide through programs such as Amazon Smile.

Your role
As an Amazon Customer Service Associate, you have a very clear purpose: to prevent issues, solve queries, and delight our customers. You’ll be the first point of contact for our customers by answering their requests through phone, chat, and/or email – this includes everything from order and product questions to payment matters and website guidance.
Our Customer Service Associates use a variety of tools to navigate, research, and review solutions, and communicate effectively with customers

Training, development & rotations
Amazon is committed to empowering employees to do their best work – and to do your best work you need to be constantly learning, growing, and becoming a better version of yourself. With the support of the team, Amazon helps you to reach your potential through a variety of offerings, such as:

A performance philosophy geared toward development, not ratings
Constantly have to learn. When surrounded by extremely smart people
Learn what customer-centric means.
Job rotation programs designed to reignite and broaden your work experience
Yearly education and training reimbursement to keep your skillset sharp
Subscriptions to the leading online training platforms for technical and business acumen

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