Customer Service Executive

We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support. You will create policies and procedures and oversee the customer service provided by the team. The Customer Support Executive will be responsible for the selection of staff in the hiring process and ensure that a standardized level of service is maintained for all customers.

To be successful as a customer support executive, you should display excellent interpersonal and communication skills as well as a professional appearance. These skills will prove invaluable when mentoring the representatives in your team and mediating with customers. An outstanding customer support executive should possess a proven track record of successful customer service and management skills.

Customer Service Executive Responsibilities
Supervising a team of customer support professionals.
Monitoring the entire customer service process.
Resolving customer issues brought to your attention.
Creating procedures and policies for effective customer service.
Planning how to train customer support professionals.
Standardizing the customer service delivery of an organization.
Interviewing the skills of potential candidates through relevant questions.
Recruiting the best candidates from a wide range of interviewees.
Tracking the work of every customer service representative in the team.
Performing quality assurance surveys with customers.
Conveying customers’ feedback to the team.
Fixing appointments according to the convenience of clients and customers.
Interacting with customers to determine whether they have a desirable and shareable experience.

Customer Service Executive Requirements
A bachelor’s degree in administration or a related field.
A minimum of 3 years of experience as a customer service representative.
Superior written and oral communication skills.
Leadership skills to guide and improve a team.
Data entry and basic computer skills.
Knowledge about customer relationship management systems.
Knowledge about the best mediation and conflict resolution tactics.
Ability to empathize with customers.
Utmost patience while dealing with angry and agitated customers.
Ability to respect every customer.
Fast and efficient problem-solving skills.

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