Fresher Voice Process

Voice process is a customer service job that involves communicating with customers by phone or video. It involves customer service agents interacting with clients over the phone via a headset and telephone system. Voice processes are mainly used in customer service for inquiries, order placement, trouble-shooting, and other solutions-based tasks.

Job Brief
The job of a voice process entails providing information and offering services to customers. The duties of a voice process employee may include:

Answering customer enquiries over the phone
Handling customer complaints and resolving issues and conflicts
Providing customer support and guidance
Promoting the company’s products and services
Engaging customers in positive conversations
Upselling other products to customers

Responsibilities
Handle incoming calls or chats to address customer queries
Identify customer needs and determine solutions
Offer accurate information about products and services
Respond to customer complaints and develop solutions
Record details of customer interactions, transactions, inquiries, and other information
Update customer information including contact information and purchasing preferences

Requirements & Skills
Minimum 1-year experience in a customer service role
Excellent communication and active listening skills
Demonstrated knowledge of customer service principles and practices
Proficiency in relevant computer applications such as a CRM system
Fluency in English (written and spoken)
Ability to remain calm and level-headed in stressful situations

Tagged as: #jobs#hiring#recruitment#vacancies#govtjobs