Telecallers Required in Company

A telecaller is an individual who has telephonic conversations representing a company, with existing or potential customers. The primary objective of the telecaller job role is to generate leads or sales, depending on the target of the company. Telecalling is a job that is done by people with excellent verbal communication and persuasion skills that address a client’s needs while nudging them toward the company’s offerings. Playing the role of a customer service representative, telecalling work is in demand, given that it is a vital part of many industries.

You might hire a telecaller to:

• Provide help and support to your customers through telecalling
• Generate leads or close sales, depending on the goal of the company
• Create and maintain paperwork or documentation based on the telecalling conversation
• Check-in with existing clients
• Branch out and find potential customers through telecalling work
  

  Required skills and qualifications

  • Bachelor’s degree or high school diploma
  • Strong communication skills and command of the English language
  • Previous experience in a telecaller job or similar role
  • Data entry skills to complement the telecalling work
  • Ability to close sales through the right negotiation skills

  Preferred skills and qualifications

  • Research skills for telecalling and reaching out to new clientele
  • Proven track record of being a telecaller and conducting sales through the telephone
  • Ability to switch the communication style based on social cues and conversational hints
  • Knowledge of CRM software programs and telephone systems is a big bonus

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