Waiter

A Waiter/Waitress is a professional who works in restaurants, bars, hotels and other food-serving and drinking establishments. They ensure guests have an excellent dining experience by providing stellar customer service. They greet guests, take meal orders and ensure smooth communication between the dining area and kitchen.

Providing excellent wait service to ensure satisfaction
Taking customer orders and delivering food and beverages
Making menu recommendations, answering questions and sharing additional information with restaurant patrons

Responsibilities
Greet and escort customers to their tables
Present menu and provide detailed information when asked (e.g. about portions, ingredients or potential food allergies)
Prepare tables by setting up linens, silverware and glasses
Inform customers about the day’s specials
Offer menu recommendations upon request
Up-sell additional products when appropriate
Take accurate food and drinks orders, using a POS ordering software,order slips or by memorization
Check customers’ IDs to ensure they meet minimum age requirements for consumption of alcoholic beverages
Communicate order details to the Kitchen Staff
Serve food and drink orders
Check dishes and kitchenware for cleanliness and presentation and report any problems
Arrange table settings and maintain a tidy dining area
Deliver checks and collect bill payments
Carry dirty plates, glasses and silverware to kitchen for cleaning
Meet with restaurant staff to review daily specials, changes on the menu and service specifications for reservations (e.g. parties)
Follow all relevant health department regulations
Provide excellent customer service to guests

Requirements and skills
Proven work experience as a Waiter or Waitress
Hands-on experience with cash register and ordering information system (e.g. Revel POS or Toast POS)
Basic math skills
Attentiveness and patience for customers
Excellent presentation skills
Strong organizational and multitasking skills, with the ability to perform well in a fast-paced environment
Active listening and effective communication skills
Team spirit
Flexibility to work in shifts
High school diploma; food safety training is a plus

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